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Proven Services -
z/OS, DB2, CICS TS, Migrations and Performance/Tuning, CICS Web Enablement
Best Customer Solutions has performed most aspects of mainframe software
technical support, giving us the flexibility to meet your unique needs. BCS is
well qualified in many products and is experienced in:
- Project Planning and Management.
- Product Installation, Implementation, and Migration.
- Implementation of New Function.
- Data Base Design and Administration.
- Mainframe Web-Enablement and E-business.
- Technical Support Outsourcing.
- Performance and Tuning.
- System Restructuring.
BCS will tailor its general services to your specific need; our highest
priority is your satisfaction.
Service Offerings
BCS offers a variety of formalized, field-tested service offerings which
build on the experience of past projects, but are tailored to your specific
situation.
Distinguishing Characteristics
The following aspects of these service offerings set them apart from many
similar service offerings:
- Detailed project planning which results in a project plan for
tracking and managing the project. Project management is the
cornerstone of a successful project.
- Software projects can be performed solely by BCS or in conjunction with
your staff.
- Software installations and upgrades are done in accordance with your data
placement, data set naming, and other shop standards.
- Software installations are not considered complete until the product is
running in production, and predefined project completion criteria
are met.
- All formalized, field-tested service offerings include deliverables such
as:
- A Starter Kit which will be tailored for your installation.
- An installation diary.
- Extensive documentation.
- Skills transfer.
- Other deliverables unique to your project.
- Third Party products, where necessary, will be upgraded in addition to IBM
system software.
Available Service Offerings
BCS offers the following formalized service offerings. For a detailed
description of what the offering entails, please click on the offering below:
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